Refund Policy
At Schofield Studios, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy:
Eligibility for Refunds:
You have 28 days from the date of delivery to return your purchase for a refund.
The item must be returned in the exact same condition as it was received. This includes original packaging, any certificates of authenticity, and any other items that came with the artwork.
Non-Refundable Items:
We do not accept returns or offer refunds on bespoke or custom-made artwork, unless the item is being returned due to a fault or error on our part. This includes any art that has been commissioned or personalized to your specifications.
Return Process:
To initiate a return, please contact us at info@schofieldstudios.com within 28 days of receiving your order.
You will be responsible for the return shipping costs unless the item is being returned due to a fault or error on our part.
Condition of Returned Items:
All returned items must be in the exact condition in which they were received. We reserve the right to refuse a refund if the item shows any signs of wear, damage, or alteration.
Refund Process:
Once we receive and inspect the returned item, we will process your refund within 10 business days.
Refunds will be issued to the original payment method used at the time of purchase.
Exceptions:
If the returned item is found not to be in its original condition, or if it is received beyond the 28-day return period, we reserve the right to refuse the refund or offer a partial refund at our discretion.
Thank you for understanding and for shopping with Schofield Studios. If you have any questions or need further assistance, please don’t hesitate to contact us.